Shipping & Cancellation Policy
We Value Your Trust!
At Carter & West, we want you to be super happy with your order! Your trust is important to us, so we make sure your stuff gets to you safely. We send everything out with reliable delivery companies, and as soon as your order leaves us, we'll send you a tracking number so you can see exactly where it is.
Getting Your Order Ready
- Packing and Sending: We'll get your order all packed up and ready to go within 1-2 business days.
- Delivery Time: It usually takes about 7-14 business days for your order to arrive.
Keep Track of Your Delivery
You can easily see where your order is with our tracking tool! You can use your order number, email, or the tracking number we sent you.
We're here to make ordering and getting your stuff as easy as pie!
If you have any questions, just ask our friendly customer service team. Here's how we handle your orders:
Changing Your Mind? (Cancellation Policy)
Oops, changed your mind? No worries! You can cancel your order, but you need to let us know super quick:
- You can cancel within 60 minutes of placing your order. After that, we've already started getting it ready for you, and we can't cancel it.
Here's how to cancel:
- Send us an email to carterwest@gmail.com within 60 minutes of ordering.
- Tell us your order number and why you want to cancel.
- We'll check if it's still within the time limit.
- If it is, we'll cancel your order and give you a full refund.
Free Shipping For Everyone!
Guess what? We pay for shipping! Every order gets delivered to your door for FREE. You don't have to spend a certain amount to get free shipping.
How to Order From Carter & West
Ordering is super easy!
- Go to the page for the thing you want to buy and click the "Add to Cart" button. Double-check you've chosen the right size or color!
- When you're ready, click the "Proceed to Checkout" button.
- Type in your address. Make sure it's all correct! Then click "Continue to Shipping."
- On the shipping page, you can check your address again. You'll also see that shipping is free!
- Click "Continue to Payment."
- Choose how you want to pay. We use safe and secure payment methods:
- Credit card (like Visa or Mastercard)
- PayPal
- Click "Complete Order" and follow the instructions to pay.
If you have any problems, just let us know!
Sending Out Your Order
Excited to get your stuff? We are too! We work hard to get your order ready and sent out as fast as we can. To keep our prices fair, we sometimes wait until we have a few orders to send them together. This helps save on delivery costs. Thanks for helping us be a little kinder to the planet!
Still Got Questions?
If you need any help, send us an email! We're here to help you.
Email: carterwest@gmail.com